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July - Help Centre (AU)

If you need to make any changes to your order, please get in touch with our Customer Happiness Team within 12 hours of submitting payment. 

To submit a request, complete the Contact Us form and select category "Order Changes". We will respond as soon as possible to action accordingly.

Please be advised that any requests for order changes may not be processed if submitted past the 12 hour time-frame.

I need to make changes to my order.

So you've received a package from July, but it seems like it might be missing a few things...

Don't fret! Here's everything you need to know about your order.

Nested Items
If it appears your order may be incomplete, we recommend checking inside the larger items to confirm whether the smaller products are nested inside.

For example, if you've ordered a Checked Plus bundle, the included Carry On will often be nested inside the Checked Plus.

To reduce the number of packages in transit, we prefer to nest smaller items inside our larger products whenever possible. 

Multiple Articles
If items seem to be missing, but tracking indicates your package has been delivered, it's also likely that your order is being delivered in multiple parts.

For example, article 1 of 2 may be delivered, whilst article 2 of 2 is currently still in transit.

Be sure to double check your tracking information to confirm whether all items have been delivered. Boxes can sometimes be separated during the transit with the courier, but they are often not too far behind.

Split Deliveries.
We endeavour to ship your orders all from one place, but sometimes stock may not be available all in one location. In these instances, we may ship different items from separate facilities depending on stock availability.

If it seems that you may not have received all your tracking information, feel free to get in touch with our friendly Customer Happiness Team and they will assist further.

Where's the rest of my order?

Thank you for your order!

Your order will be dispatched shortly. Please note that additional processing time is required if your order contains personalised items.

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