Ancillary Item - Limited 2 Year WarrantyUpdated a month ago
WHAT IS THE WARRANTY FOR THE SNAPSLEEVE?
The Carry On Pro is designed to be stored in overhead compartments when travelling. If the suitcase must be checked in due to airline conditions, the Snapsleeve and Power Bank must be removed as they could be confiscated by airline staff.
Please note that the Snap sleeve itself is covered by the Ancillary Item warranty, for any manufacturing faults taht affect the functionality of the item itself, such has broken zips, breakages in the nylon body.
The warranty does not cover the Snapsleeve in the event of it being lost.
WHAT IS THE WARRANTY FOR THE POWER BANK?
The July Powerbank is covered by our Ancillary Item warranty, for any faults that reduce the functionality of the item itself. However, please note that the warranty does not cover cosmetic wear or loss of the product itself.
As it is designed to be easily ejectable, please ensure to always eject the powerbank in the event that the suitcase needs to be checked in. Airline staff may otherwise confiscate it.
If there is an issue with your July product and you believe it may be covered under the specific product's Warranty Policy, please reach out to our team here to lodge a claim.
Please note: Proof of purchase must be provided (ie. #GETJULY order number), without this we will not be able to process your claim. Cosmetic damage and general wear and tear from product use are not covered under our policies.