So you've received a package from July, but it seems like it might be missing a few things... Don't fret! Here's everything you need to know about your order. If it appears your order may be incomplete, we recommend checking inside the larger items t

<div data-block="true" data-editor="2fhpm" data-offset-key="ahg98-0-0" id="isPasted"><h4 id="are-you-missing-something"><strong>ARE YOU MISSING SOMETHING?</strong></h4><p>So you&apos;ve received a package from July, but it seems like&#xA0;it might be missing a few things...</p><p>Don&apos;t fret! Here&apos;s everything you need to know about your order.</p><p><br></p><h4 id="nested-items"><strong>NESTED ITEMS</strong></h4></div><div data-block="true" data-editor="2fhpm" data-offset-key="cfg29-0-0"><p>If it appears your order may be incomplete, we recommend checking inside the larger items to confirm whether the smaller products are nested inside.<br><br>For example, if you&apos;ve ordered a Checked Plus bundle, the included Carry On will often be nested inside the Checked Plus.</p></div><div data-block="true" data-editor="2fhpm" data-offset-key="74bbm-0-0"><p>To reduce the number of packages in transit, we prefer to nest smaller items inside our larger products whenever possible.&#xA0;</p><p><br></p><h4 id="multiple-articles"><strong>MULTIPLE ARTICLES</strong></h4><p>If items seem to be missing, but tracking indicates your package has been delivered, it&apos;s also likely that your order is being delivered in multiple parts.</p><p>For example, article 1 of 2 may be delivered, whilst article 2 of 2 is currently still in transit.</p><p>Be sure to double check your tracking information to confirm whether all items have been delivered. Boxes can sometimes be separated during the transit with the courier, but they are often not too far behind.</p><p><br></p></div><div data-block="true" data-editor="2fhpm" data-offset-key="8noq3-0-0"><h4 id="split-deliveries"><strong>SPLIT DELIVERIES</strong></h4><p>We endeavour to ship your orders all from one place, but sometimes stock may not be available all in one location.&#xA0;In these instances, we may ship different items from separate facilities depending on stock availability.</p><p>If it seems that you may not have received all your tracking information, feel free to get in touch with our friendly Customer Happiness Team and they will assist further.</p><p><br></p><p><strong>PERSONALISED ITEMS</strong></p><p>If your order contains personalised items, we may proceed with sending the unpersonalised items ahead while we complete the monogramming for you. Please note that personalisation can take 3-5 business days of additional processing time before shipment if items are in stock. If we are passed this time-frame, please reach out to our team <a href="https://july.com/au/contact-us">here</a> to follow up.</p></div>

I've received my order but some items are missing.

Due to the peak season, there may be additonal time required to dispatch your order. We recommend placing your orders well in advance or with express shipping options, to account for any potential delays. While we do offer expedited shipping options,

<p id="isPasted">Due to the peak season, there may be additonal time required to dispatch your order. We recommend placing your orders well in advance or with express shipping options, to account for any potential delays.</p><p>While we do offer expedited shipping options, please note that even expedited orders may experience delays during this time. We recommend placing your order as early as possible to align with any upcoming travel plans.</p><p>In the meantime, our Customer Happiness Team will be online to assist with any queries by getting in touch <a href="https://july.com/contact-us/" rel="noopener noreferrer" target="_blank">here</a>. Please be treat them with kindness and we will do our best to assist through the increased demand.</p><p>Thank you for your patience and understanding!</p>

Peak Season Shipping Information

If you are wanting your July products to be delivered before December 25th, we recommend placing your order as soon as possible. Courier cut off dates for delivery are below:. While we do our best to have your order delivered within the listed timefr

<p id="isPasted"><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);">If you are wanting your July products to be delivered before December 25th, we recommend placing your order as soon as possible. Courier cut off dates for delivery are below:</span><span style="font-family: Inter; font-size: 16px; color: rgb(0, 0, 0);"><br></span></p><table style="width: 100%;"><thead><tr><th><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Inter;">Standard Shipping</span></th><th><span style="color: rgb(0, 0, 0); font-family: Inter;">Order before</span></th></tr></thead><tbody><tr><td style="width: 50.0000%;"><span style="color: rgb(0, 0, 0); font-family: Inter;">VIC, NSW, ACT, QLD, TAS<br></span></td><td style="width: 50.0000%;"><span style="color: rgb(0, 0, 0); font-family: Inter;">18/12/2024<br></span></td></tr><tr><td style="width: 50.0000%;">WA, NT</td><td style="width: 50.0000%;"><span style="color: rgb(0, 0, 0); font-family: Inter;">16/12/2024<br></span></td></tr></tbody></table><p><span style="color: rgb(0, 0, 0); font-family: Inter;"><br></span></p><table style="width: 100%;"><thead><tr><th><table style="width: 100%;"><thead><tr><th><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Inter;">Express Shipping</span></th></tr></thead></table></th><th><span style="color: rgb(0, 0, 0); font-family: Inter;">Order before</span></th></tr></thead><tbody><tr><td style="width: 50.0000%;"><span style="color: rgb(0, 0, 0); font-family: Inter;">VIC,&#xA0;NSW, ACT, QLD, SA, TAS<br id="isPasted"></span></td><td style="width: 50.0000%;"><span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0);">9am on 20/12/2024</span><span style="color: rgb(0, 0, 0); font-family: Inter;"><br></span></td></tr><tr><td style="width: 50.0000%;">WA, NT</td><td style="width: 50.0000%;"><span style="color: rgb(0, 0, 0); font-family: Inter;">9am on 18/12/2024<br></span></td></tr></tbody></table><p><span style="font-family: Inter; color: rgb(0, 0, 0);"><br></span></p><p><span style="font-family: Inter; color: rgb(0, 0, 0);"><em>While we do our best to have your order delivered within the listed timeframes above, we&apos;re not able to guarantee an exact delivery date. The dates above are our recommendation to ensure a timely arrival.&#xA0;</em></span></p><p><span style="font-family: Inter; color: rgb(0, 0, 0);"><strong><u>Please note:</u></strong> If your order is time sensitive, we recommend selecting express shipping.</span></p><p><span style="font-family: Inter; color: rgb(0, 0, 0);"><br></span></p><p><span style="font-family: Inter; color: rgb(0, 0, 0);"><strong>PREMIUM DELIVERY SERVICES (Melbourne &amp; Sydney only)</strong></span></p><p><span style="color: rgb(0, 0, 0); font-family: Inter;">Left things to the last minute? We offer Next day delivery within 30km of the Melbourne &amp; Sydney CBD.</span></p><table id="isPasted" style="width: 100%;"><thead><tr><th style="width: 36.9581%; text-align: center;"><div style="text-align: left;"><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);">Delivery Services</span></div></th><th style="width: 40.065%; text-align: center;"><div style="text-align: left;"><span style="color: rgb(0, 0, 0); font-family: Inter;">Order before</span></div></th><th style="width: 22.7481%; text-align: center;"><div style="text-align: left;"><span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0);">Cost</span></div></th></tr></thead><tbody><tr><td style="width: 36.9581%; text-align: center;"><div style="text-align: left;"><span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0);">Next Day Delivery</span></div></td><td style="width: 40.065%; text-align: center;"><div style="text-align: left;"><span style="color: rgb(0, 0, 0); font-family: Inter;">11am on 23/12/2024</span></div></td><td style="width: 22.7481%; text-align: center;"><div style="text-align: left;"><span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0);">from $15</span></div></td></tr></tbody></table><p><span style="color: rgb(0, 0, 0); font-family: Inter;"><br></span></p><p><span style="color: rgb(0, 0, 0); font-family: Inter;"><strong id="isPasted">Please note:&#xA0;</strong>personalisation timeframes still apply; Premium Delivery Services only available business days. (Orders placed on Friday after 11am, on weekends or public holidays will be shipped on the next business day.)</span></p><p><span style="color: rgb(0, 0, 0); font-family: Inter;"><br></span></p><h4 id="isPasted"><span style="font-family: Inter; color: rgb(0, 0, 0);"><strong>PERSONALISATION</strong></span></h4><p><span id="isPasted" style="font-family: Inter; color: rgb(0, 0, 0);">Personalisation adds <strong>7 business days</strong> to the shipping time of your order. Unfortunately, we <u>cannot guarantee personalised products will arrive before Christmas</u> for orders placed from <strong>Friday December 6</strong> onwards.</span><span style="font-family: Inter;"><span style="color: rgb(0, 0, 0);">&#xA0;</span><span style="color: rgb(255, 255, 255);">holiday holidays</span></span></p>

I need to receive my order before December 25th. When is the last date I can order?

When will I receive my order?

What if my order is lost or damaged during transit?

Our Customer Happiness Team is on standby, ready to help with any of your online order queries.

Feel free to call into one of our stores.

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July - Help Centre (AU)

Shipping

Is this available in-store?

Sustainability at July

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How do I "Set & Save"?

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Bundles and Promotions.

When will this be back in stock?

What does "All Gone" mean?

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All gone? When is this coming back into stock?

Do you have Gift Cards available?

Will my gift recepient be covered by your warranty?

I'm sending as a gift! Can you please ensure there is no receipt?

Can you include a note with my order? I'm sending this as a gift.

Giving the gift of July.

General

Where can I find my tax-receipt?

Where can I find my tracking number?

What if my order hasn't arrived?

Where can I find my order details?

When will I receive my personalised order?

I'd like to follow up on my order.

What are my payment options?

Do you accept "Buy Now, Pay Later"?

I can't select "Afterpay" as a payment method.

Ordered the wrong item? Need to make changes?

I need to change my personalisation details!

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I need to make changes to my order!

Order Support

How do I personalise my item?

How long does personalisation take?

Why can't I personalise this item?

Can I return or exchange my personalised items?

Is personalisation easy to remove?

Why is personalisation not available on some items?

Personalisation

How long will it take to deliver?

How much does shipping cost?

Do you ship to PO Boxes and Parcel Lockers?

How long will it take my order to be dispatched?

What is Premium Package Protection?

My order appears to have been lost!

My order was damaged in transit!

How do I lodge a claim with Premium Package Protection?

What happens if my Premium Package Protection claim is approved?

What is the 100 Day Returns Policy?

Set and Promotional Returns

Changes to the 100 Day Returns Policy

How long will it take to receive my refund?

How do I return or exchange my order online?

I don't have the box anymore.

Can I return my online order to one of your stores?

How will my order be refunded?

I submitted a return request, how long will it take to refund/exchange?

Returning multiple items through Loop

How do I return my order?

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Product Warranty - Limited Edition

Bags & Accessories - Limited 5 Year Warranty

Leather Goods - Limited 2 Year Warranty

Ancillary Item - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Limited Edition Everyday Tote - Limited 2 Year Warranty

Luggage Covers - Limited 1 Year Warranty

Product Warranties

Is July's luggage within Airline Standards?

What is the difference between each Carry On?

What is the difference between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

Does July have a contact number?

Commonly Asked Questions

How do I store my luggage?

Can I remove scuffs from my luggage?

How do I clean my Everyday Tote?

How do I clean the Carry All Range?

Can I wash the packing cells?

How do I protect my luggage?

Care & Storage

Getting Started with the Classics

Setting Up Your Classic Lock

The Power Bank.

Care Instructions

Warranty Information

The SnapSleeve (Pro Only)

Classic

An Introduction to your Trunks

Setting Up Your Trunk Locks

Trunks

An Introduction to The Light Family

Setting Up Your Light Lock

Light

Care Instructions - Carry All

Care Instructions - Everyday Range

Everyday, Carry All, and Daybreak Range

Care Instructions - Packing Cells

Warranty Information - Small Leather Goods

Accessories

Getting Started