So you've received a package from July, but it seems like it might be missing a few things... Don't fret! Here's everything you need to know about your order. If it appears your order may be incomplete, we recommend checking inside the larger items t

<div data-block="true" data-editor="2fhpm" data-offset-key="ahg98-0-0" id="isPasted"><h4 id="are-you-missing-something"><strong>ARE YOU MISSING SOMETHING?</strong></h4><p>So you&apos;ve received a package from July, but it seems like&#xA0;it might be missing a few things...</p><p>Don&apos;t fret! Here&apos;s everything you need to know about your order.</p><p><br></p><h4 id="nested-items"><strong>NESTED ITEMS</strong></h4></div><div data-block="true" data-editor="2fhpm" data-offset-key="cfg29-0-0"><p>If it appears your order may be incomplete, we recommend checking inside the larger items to confirm whether the smaller products are nested inside.<br><br>For example, if you&apos;ve ordered a Checked Plus bundle, the included Carry On will often be nested inside the Checked Plus.</p></div><div data-block="true" data-editor="2fhpm" data-offset-key="74bbm-0-0"><p>To reduce the number of packages in transit, we prefer to nest smaller items inside our larger products whenever possible.&#xA0;</p><p><br></p><h4 id="multiple-articles"><strong>MULTIPLE ARTICLES</strong></h4><p>If items seem to be missing, but tracking indicates your package has been delivered, it&apos;s also likely that your order is being delivered in multiple parts.</p><p>For example, article 1 of 2 may be delivered, whilst article 2 of 2 is currently still in transit.</p><p>Be sure to double check your tracking information to confirm whether all items have been delivered. Boxes can sometimes be separated during the transit with the courier, but they are often not too far behind.</p><p><br></p></div><div data-block="true" data-editor="2fhpm" data-offset-key="8noq3-0-0"><h4 id="split-deliveries"><strong>SPLIT DELIVERIES</strong></h4><p>We endeavour to ship your orders all from one place, but sometimes stock may not be available all in one location.&#xA0;In these instances, we may ship different items from separate facilities depending on stock availability.</p><p>If it seems that you may not have received all your tracking information, feel free to get in touch with our friendly Customer Happiness Team and they will assist further.</p><p><br></p><p><strong>PERSONALISED ITEMS</strong></p><p>If your order contains personalised items, we may proceed with sending the unpersonalised items ahead while we complete the monogramming for you. Please note that personalisation can take 3-5 business days of additional processing time before shipment if items are in stock. If we are passed this time-frame, please reach out to our team <a href="https://help-au.july.com/en-GB/contact">here</a> to follow up.</p></div>

I've received my order but some items are missing.

Due to the peak season, there may be additonal time required to dispatch your order. We recommend placing your orders well in advance or with express shipping options, to account for any potential delays. While we do offer expedited shipping options,

<p id="isPasted">Due to the peak season, there may be additonal time required to dispatch your order. We recommend placing your orders well in advance or with express shipping options, to account for any potential delays.</p><p>While we do offer expedited shipping options, please note that even expedited orders may experience delays during this time. We recommend placing your order as early as possible to align with any upcoming travel plans.</p><p>In the meantime, our Customer Happiness Team will be online to assist with any queries by getting in touch <a href="https://july.com/contact-us/" rel="noopener noreferrer" target="_blank">here</a>. Please be treat them with kindness and we will do our best to assist through the increased demand.</p><p>Thank you for your patience and understanding!</p>

Peak Season Shipping Information

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Our Customer Happiness Team is on standby, ready to help with any of your online order queries.

Our Customer Happiness Team is always happy to assist.

Lodge a contact request here, and our team will respond within 24 hours.

Feel free to call into one of our stores.

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I've received my order but some items are missing.

Peak Season Shipping Information