July - Help Centre (AU) logo
July - Help Centre (AU) logo

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When will I receive my order?

Once your order is placed, it will typically be dispatched next business day. Your order will then be delivered according to the below time-frames. For an ETA tailored to your specific location, simply add your items to card and a timeframe will be p

Where do you ship to?

We ship within Australia, New Zealand, the UK and the contiguous US. If you are interested in our luggage but reside outside our regular shipping zones, don't fret! While we are not yet able to ship anywhere and everywhere, please get in touch with o

Where's the rest of my order?

So you've received a package from July, but it seems like it might be missing a few things... Don't fret! Here's everything you need to know about your order. If it appears your order may be incomplete, we recommend checking inside the larger items t

What if my order is lost or damaged in transit?

WHAT IS PREMIUM PACKAGE PROTECTION?. All orders automatically come with an additional cost added by default for "Premium Package Protection". This can be toggled on and off in your cart, and was implemented to protect your orders from any issues in t

Where can I find my tracking details?

Due to the peak season, our couriers are currently experiencing high network volume and orders will require 12-48 business hours before tracking updates are available. This does mean additional time may be required for your order to be delivered safe