We ship within Australia, New Zealand, the UK and the contiguous US. Unfortunately we are unable to ship orders outside these regions at this stage. If you'd like to be notified when July is available in your region, please subscribe to our newslette

<p>We ship within Australia, New Zealand, the UK and the contiguous US.</p><p>Unfortunately we are unable to ship orders outside these regions at this stage. If you&apos;d like to be notified when July is available in your region, please subscribe to our newsletter.</p><p>If you are enquiring from China, Hong Kong, Malaysia or Singapore, please see our list of <a href="https://july.com/au/store/" rel="noopener noreferrer" target="_blank">available stockists</a>.</p>

Where do you ship to?

So you've received a package from July, but it seems like it might be missing a few things... Don't fret! Here's everything you need to know about your order. If it appears your order may be incomplete, we recommend checking inside the larger items t

<div data-block="true" data-editor="2fhpm" data-offset-key="ahg98-0-0" id="isPasted"><h4 id="are-you-missing-something"><strong>ARE YOU MISSING SOMETHING?</strong></h4><p>So you&apos;ve received a package from July, but it seems like&#xA0;it might be missing a few things...</p><p>Don&apos;t fret! Here&apos;s everything you need to know about your order.</p><p><br></p><h4 id="nested-items"><strong>NESTED ITEMS</strong></h4></div><div data-block="true" data-editor="2fhpm" data-offset-key="cfg29-0-0"><p>If it appears your order may be incomplete, we recommend checking inside the larger items to confirm whether the smaller products are nested inside.<br><br>For example, if you&apos;ve ordered a Checked Plus bundle, the included Carry On will often be nested inside the Checked Plus.</p></div><div data-block="true" data-editor="2fhpm" data-offset-key="74bbm-0-0"><p>To reduce the number of packages in transit, we prefer to nest smaller items inside our larger products whenever possible.&#xA0;</p><p><br></p><h4 id="multiple-articles"><strong>MULTIPLE ARTICLES</strong></h4><p>If items seem to be missing, but tracking indicates your package has been delivered, it&apos;s also likely that your order is being delivered in multiple parts.</p><p>For example, article 1 of 2 may be delivered, whilst article 2 of 2 is currently still in transit.</p><p>Be sure to double check your tracking information to confirm whether all items have been delivered. Boxes can sometimes be separated during the transit with the courier, but they are often not too far behind.</p><p><br></p></div><div data-block="true" data-editor="2fhpm" data-offset-key="8noq3-0-0"><h4 id="split-deliveries"><strong>SPLIT DELIVERIES</strong></h4><p>We endeavour to ship your orders all from one place, but sometimes stock may not be available all in one location.&#xA0;In these instances, we may ship different items from separate facilities depending on stock availability.</p><p>If it seems that you may not have received all your tracking information, feel free to get in touch with our friendly Customer Happiness Team and they will assist further.</p><p><br></p><p><strong>PERSONALISED ITEMS</strong></p><p>If your order contains personalised items, we may proceed with sending the unpersonalised items ahead while we complete the monogramming for you. Please note that personalisation can take 3-5 business days of additional processing time before shipment if items are in stock. If we are passed this time-frame, please reach out to our team <a href="https://july.com/au/contact-us">here</a> to follow up.</p></div>

I've received my order but some items are missing.

When will I receive my order?

What if my order is lost or damaged during transit?

Our Customer Happiness Team is on standby, ready to help with any of your online order queries.

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July - Help Centre (AU)

Shipping

Is this available in-store?

Where can I buy July products?

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Do you work with influencers or are you open to collaboration?

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How do I "Set & Save"?

Do you ever go on sale?

Do you have any discount codes?

Bundles and Promotions.

When will this be back in stock?

What does "All Gone" mean?

How long are "Limited Editions" available for?

All gone? When is this coming back into stock?

Do you have Gift Cards available?

Will my gift recepient be covered by your warranty?

I'm sending as a gift! Can you please ensure there is no receipt?

Can you include a note with my order? I'm sending this as a gift.

Giving the gift of July.

General

Where can I find my tax-receipt?

Where can I find my tracking number?

What if my order hasn't arrived?

Where can I find my order details?

When will I receive my personalised order?

I'd like to follow up on my order.

What are my payment options?

Do you accept "Buy Now, Pay Later"?

I can't select "Afterpay" as a payment method.

Ordered the wrong item? Need to make changes?

I need to change my personalisation details!

How do I cancel my order?

I need to make changes to my order!

Order Support

How do I personalise my item?

How long does personalisation take?

Why can't I personalise this item?

Can I return or exchange my personalised items?

Is personalisation easy to remove?

Personalisation

When will my order ship? How long will it take to deliver?

How much does shipping cost?

Does July offer Next Day/Same Day Delivery?

Do you ship to PO Boxes and Parcel Lockers?

Easter Public Holiday - Shipping Notices.

What is Premium Package Protection?

My order appears to have been lost!

My order was damaged in transit!

How do I lodge a claim with Premium Package Protection?

What happens if my Premium Package Protection claim is approved?

What is the 100 Day Returns Policy?

Set and Promotional Returns

How do I return or exchange my order online?

I don't have the box anymore.

Can I return my online order to one of your stores?

How will my order be refunded?

I submitted a return request, how long will it take to refund/exchange?

How do I return my order?

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Bags & Accessories - Limited 5 Year Warranty

Leather Goods - Limited 2 Year Warranty

Ancillary Item - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Product Warranties

Is July's luggage within Airline Standards?

What is the difference between each Carry On?

What is the difference between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

Does July have a contact number?

Commonly Asked Questions

How do I store my luggage?

Can I remove scuffs from my luggage?

How do I clean my Everyday Tote?

How do I clean the Carry All Range?

Can I wash the packing cells?

How do I protect my luggage?

Care & Storage

Getting Started with the Classics

Setting Up Your Locks

The Power Bank.

Care Instructions

Warranty Information

The SnapSleeve (Pro Only)

Classic

An Introduction to your Trunks

Trunks

An Introduction to The Light Family

Setting Up Your Locks?

Light

Care Instructions - Carry All

Care Instructions - Everyday Range

Everyday, Carry All, and Daybreak Range

Care Instructions - Packing Cells

Warranty Information - Small Leather Goods

Accessories

Getting Started

Limited Offer - Weekender Deal.

Seasonal Promotions

Shipping

Categories

When will I receive my order?

What if my order is lost or damaged during transit?

Articles

Where do you ship to?

I've received my order but some items are missing.