Our Customer Happiness Team is on standby, ready to help with any of your online order queries.

Feel free to call into one of our stores.

Shop

About Us

Visit Us

Contact Us

July - Help Centre (AU)

As personalisation is made to order, personalised items are not accepted under our <a href="https://help-au.july.com/en-GB/articles/returns-&amp;-exchanges-96944" rel="noopener noreferrer" target="_blank">100 Day Returns Policy.</a>This is also specified before entering your personalisation details on the product page, and must be agreed to before adding the item to cart.<img src="https://attachments.gorgias.help/8ol5/hc/lymx/screenshot%202024-03-07%20at%204.11.36%20pm-a51f16ed-e08a-44e2-996c-44f0914ad9d0.png" style="width: 498px;" class="fr-fic fr-dib"> Even though personalised items are <a href="https://help-au.july.com/en-GB/articles/returns-&amp;-exchanges-96944" rel="noopener noreferrer" target="_blank">not eligible for return</a>, they are still covered under our <a href="https://help-au.july.com/en-GB/articles/product-warranties-68840" rel="noopener noreferrer" target="_blank">Warranty Policies</a>.

As personalisation is made to order, personalised items are not accepted under our 100 Day Returns Policy. This is also specified before entering your personalisation details on the product page, and must be agreed to before adding the item to cart.

Can I return or exchange my personalised items?

Personalisation

Is this available in-store?

Where can I buy July products?

How can I get in contact with you?

Do you work with influencers or are you open to collaboration?

Subscribe to our Newsletter!

Say Hi

How do I "Set & Save"?

Do you ever go on sale?

Do you have any discount codes?

Bundles and Promotions.

When will this be back in stock?

What does "All Gone" mean?

How long are "Limited Editions" available for?

All gone? When is this coming back into stock?

Do you have Gift Cards available?

Will my gift recepient be covered by your warranty?

I'm sending as a gift! Can you please ensure there is no receipt?

Can you include a note with my order? I'm sending this as a gift.

Giving the gift of July.

General

Where can I find my tax-receipt?

Where can I find my tracking number?

What if my order hasn't arrived?

Where can I find my order details?

When will I receive my personalised order?

I'd like to follow up on my order.

What are my payment options?

Do you accept "Buy Now, Pay Later"?

I can't select "Afterpay" as a payment method.

Ordered the wrong item? Need to make changes?

I need to change my personalisation details!

How do I cancel my order?

I need to make changes to my order!

Order Support

How do I personalise my item?

How long does personalisation take?

Why can't I personalise this item?

Is personalisation easy to remove?

Where do you ship to?

I've received my order but some items are missing.

When will my order ship? How long will it take to deliver?

How much does shipping cost?

Does July offer Next Day/Same Day Delivery?

Do you ship to PO Boxes and Parcel Lockers?

Easter Public Holiday - Shipping Notices.

When will I receive my order?

What is Premium Package Protection?

My order appears to have been lost!

My order was damaged in transit!

How do I lodge a claim with Premium Package Protection?

What happens if my Premium Package Protection claim is approved?

What if my order is lost or damaged during transit?

Shipping

What is the 100 Day Returns Policy?

Set and Promotional Returns

How do I return or exchange my order online?

I don't have the box anymore.

Can I return my online order to one of your stores?

How will my order be refunded?

I submitted a return request, how long will it take to refund/exchange?

How do I return my order?

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Bags & Accessories - Limited 5 Year Warranty

Leather Goods - Limited 2 Year Warranty

Ancillary Item - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Limited Edition Everyday Tote - Limited 2 Year Warranty

Luggage Covers - Limited 1 Year Warranty

Product Warranties

Is July's luggage within Airline Standards?

What is the difference between each Carry On?

What is the difference between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

Does July have a contact number?

Commonly Asked Questions

How do I store my luggage?

Can I remove scuffs from my luggage?

How do I clean my Everyday Tote?

How do I clean the Carry All Range?

Can I wash the packing cells?

How do I protect my luggage?

Care & Storage

Getting Started with the Classics

Setting Up Your Locks

The Power Bank.

Care Instructions

Warranty Information

The SnapSleeve (Pro Only)

Classic

An Introduction to your Trunks

Trunks

An Introduction to The Light Family

Setting Up Your Locks?

Light

Care Instructions - Carry All

Care Instructions - Everyday Range

Everyday, Carry All, and Daybreak Range

Care Instructions - Packing Cells

Warranty Information - Small Leather Goods

Accessories

Getting Started

Limited Offer - Weekender Deal.

Seasonal Promotions

Can I return or exchange my personalised items?Updated 2 months ago