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July - Help Centre (AU)

Due to the Easter public holiday closures, please note that orders placed between Friday the 29th of March and 1st of April, may require an extra 2-3 business days to dispatch. As additional time required, we recommend placing your orders well in advance to account for any potential delays.While we do offer expedited shipping options, please note that even expedited orders may experience delays during the Easter weekend. We recommend placing your order as early as possible to align with any upcoming travel plans.Next Day/Same Day Services: Please note that orders placed after 11AM on Thursday the 28th of April, will be delivered on Tuesday the 2nd of April.In the meantime, our Customer Happiness Team will be online to assist with any queries by getting in touch <a href="https://july.com/au/contact-us/" id="isPasted" rel="noopener noreferrer" target="_blank">here</a>. Our team are always happy to help. Please be treat them with kindness and we will do our best to assist through the increased demand of the public holiday.Thank you for your patience and understanding.

Due to the Easter public holiday closures, please note that orders placed between Friday the 29th of March and 1st of April, may require an extra 2-3 business days to dispatch. As additional time required, we recommend placing your orders well in adv

Easter Public Holiday - Shipping Notices.

Shipping

When will I receive my order?

Is this available in-store?

Where can I buy July products?

How can I get in contact with you?

Do you work with influencers or are you open to collaboration?

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Say Hi

How do I "Set & Save"?

Do you ever go on sale?

Do you have any discount codes?

Bundles and Promotions.

When will this be back in stock?

What does "All Gone" mean?

How long are "Limited Editions" available for?

All gone? When is this coming back into stock?

Do you have Gift Cards available?

Will my gift recepient be covered by your warranty?

I'm sending as a gift! Can you please ensure there is no receipt?

Can you include a note with my order? I'm sending this as a gift.

Giving the gift of July.

General

Where can I find my tax-receipt?

Where can I find my tracking number?

What if my order hasn't arrived?

Where can I find my order details?

When will I receive my personalised order?

I'd like to follow up on my order.

What are my payment options?

Do you accept "Buy Now, Pay Later"?

I can't select "Afterpay" as a payment method.

Ordered the wrong item? Need to make changes?

I need to change my personalisation details!

How do I cancel my order?

I need to make changes to my order!

Order Support

How do I personalise my item?

How long does personalisation take?

Why can't I personalise this item?

Can I return or exchange my personalised items?

Is personalisation easy to remove?

Personalisation

Where do you ship to?

I've received my order but some items are missing.

When will my order ship? How long will it take to deliver?

How much does shipping cost?

Does July offer Next Day/Same Day Delivery?

Do you ship to PO Boxes and Parcel Lockers?

What is Premium Package Protection?

My order appears to have been lost!

My order was damaged in transit!

How do I lodge a claim with Premium Package Protection?

What happens if my Premium Package Protection claim is approved?

What if my order is lost or damaged during transit?

What is the 100 Day Returns Policy?

Set and Promotional Returns

How do I return or exchange my order online?

I don't have the box anymore.

Can I return my online order to one of your stores?

How will my order be refunded?

I submitted a return request, how long will it take to refund/exchange?

How do I return my order?

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Bags & Accessories - Limited 5 Year Warranty

Leather Goods - Limited 2 Year Warranty

Ancillary Item - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Limited Edition Everyday Tote - Limited 2 Year Warranty

Luggage Covers - Limited 1 Year Warranty

Product Warranties

Is July's luggage within Airline Standards?

What is the difference between each Carry On?

What is the difference between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

Does July have a contact number?

Commonly Asked Questions

How do I store my luggage?

Can I remove scuffs from my luggage?

How do I clean my Everyday Tote?

How do I clean the Carry All Range?

Can I wash the packing cells?

How do I protect my luggage?

Care & Storage

Getting Started with the Classics

Setting Up Your Locks

The Power Bank.

Care Instructions

Warranty Information

The SnapSleeve (Pro Only)

Classic

An Introduction to your Trunks

Trunks

An Introduction to The Light Family

Setting Up Your Locks?

Light

Care Instructions - Carry All

Care Instructions - Everyday Range

Everyday, Carry All, and Daybreak Range

Care Instructions - Packing Cells

Warranty Information - Small Leather Goods

Accessories

Getting Started

Limited Offer - Weekender Deal.

Seasonal Promotions

Easter Public Holiday - Shipping Notices.Updated 2 months ago