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July - Help Centre (AU)

Due to order volume in our warehouses, orders may require 24-48 hours to be processed for shipping. If purchasing for a specific date, we recommend placing your orders well in advance or chosing our express shipping options, to account for any potential delays.In the meantime, our Customer Happiness Team will be online to assist with any queries by getting in touch <a href="https://july.com/au/contact-us/" id="isPasted" rel="noopener noreferrer" target="_blank">here</a>. Our team are always happy to help. Please be treat them with kindness and we will do our best to assist.Thank you for your patience and understanding.

Due to order volume in our warehouses, orders may require 24-48 hours to be processed for shipping. If purchasing for a specific date, we recommend placing your orders well in advance or chosing our express shipping options, to account for any potent

How long will it take my order to be dispatched?

Shipping

When will I receive my order?

Is this available in-store?

Sustainability at July

Where can I buy July products?

How can I get in contact with you?

Do you work with influencers or are you open to collaboration?

Subscribe to our Newsletter!

Say Hi

How do I "Set & Save"?

Do you ever go on sale?

Do you have any discount codes?

Bundles and Promotions.

When will this be back in stock?

What does "All Gone" mean?

How long are "Limited Editions" available for?

All gone? When is this coming back into stock?

Do you have Gift Cards available?

Will my gift recepient be covered by your warranty?

I'm sending as a gift! Can you please ensure there is no receipt?

Can you include a note with my order? I'm sending this as a gift.

Giving the gift of July.

General

Where can I find my tax-receipt?

Where can I find my tracking number?

What if my order hasn't arrived?

Where can I find my order details?

When will I receive my personalised order?

Pre-Order Information

I'd like to follow up on my order.

What are my payment options?

Do you accept "Buy Now, Pay Later"?

I can't select "Afterpay" as a payment method.

Ordered the wrong item? Need to make changes?

I need to change my personalisation details!

How do I cancel my order?

I need to make changes to my order!

Order Support

How do I personalise my item?

How long does personalisation take?

Why can't I personalise this item?

Can I return or exchange my personalised items?

Is personalisation easy to remove?

Why is personalisation not available on some items?

Personalisation

I've received my order but some items are missing.

Peak Season Shipping Information

I need to receive my order before December 25th. When is the last date I can order?

How long will it take to deliver?

How much does shipping cost?

Does July offer Next Day Delivery?

Do you ship to PO Boxes and Parcel Lockers?

Can you expedite my order?

What is Premium Package Protection?

My order appears to have been lost!

My order was damaged in transit!

How do I lodge a claim with Premium Package Protection?

What happens if my Premium Package Protection claim is approved?

What if my order is lost or damaged during transit?

What is the 100 Day Returns Policy?

Set and Promotional Returns

Changes to the 100 Day Returns Policy

How long will it take to receive my refund?

How do I return or exchange my order online?

I don't have the box anymore.

Can I return my online order to one of your stores?

How will my order be refunded?

I submitted a return request, how long will it take to refund/exchange?

Returning multiple items through Loop

How do I return my order?

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Product Warranty - Limited Edition

Bags & Accessories - Limited 5 Year Warranty

Leather Goods - Limited 2 Year Warranty

Ancillary Item - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Limited Edition Everyday Tote - Limited 2 Year Warranty

Luggage Covers - Limited 1 Year Warranty

Repair Policy

Product Warranties

Is July's luggage within Airline Standards?

What is the difference between each Carry On?

What is the difference between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

Does July have a contact number?

Power Bank Safety

Commonly Asked Questions

How do I store my luggage?

Can I remove scuffs from my luggage?

How do I clean my Everyday Tote?

How do I clean the Carry All Range?

Can I wash the packing cells?

How do I protect my luggage?

Care & Storage

Getting Started with the Classics

Setting Up Your Classic Lock

The Power Bank.

Care Instructions

Warranty Information

The SnapSleeve (Pro Only)

Classic

An Introduction to your Trunks

Setting Up Your Trunk Locks

Trunks

An Introduction to The Light Family

Setting Up Your Light Lock

Light

Care Instructions - Carry All

Care Instructions - Everyday Range

Everyday, Carry All, and Daybreak Range

Care Instructions - Packing Cells

Warranty Information - Small Leather Goods

Accessories

Getting Started

What is the Final Call Promotion?

Frequently Asked Questions

Returns Policy

Warranty Policy

July Warehouse Same - Terms of Service

Promotions

How long will it take my order to be dispatched?Updated 10 months ago