Warranty PolicyUpdated a month ago

Is there warranty coverage for warehouse sale items?

Yes, warehouse sale items do come with warranty coverage, which varies by product type:

• Luggage Warranty: 5 years from the date of purchase
  • Covers manufacturing defects on wheels, zips, handles, nylon compression strap breakages, and specific cracks or breaks in the polycarbonate shell or aluminium bumpers
• Travel Bags Warranty: 2 years from the date of purchase
  • Covers manufacturing defects on zips and stitching
• Accessories Warranty:1 year from date of purchase
  • Covers manufacturing defects on zips and stitching

Our warehouse sale warranty policy is strict due to the nature of deeply discounted merchandise. By purchasing during the warehouse sale, customers acknowledge and accept these terms.

What is NOT covered by the warranty?

Our warranty explicitly does NOT cover:

• Cosmetic damage
• Scuffs and scratches
• General wear and tear
• Misuse of product
• Damage caused by airlines or transportation
• Damage from improper handling or storage
• Normal aging of materials
• Unauthorised repairs
• Damage from environmental factors
• Incidents outside of manufacturing defects

Warranty Service Process

Repair of Repairable Faults

• For manufacturing defects that can be repaired, we will:
  1. Assess the product thoroughly
  2. Provide a complimentary repair of the component
• Repair service is subject to our technical team's evaluation

Non-Repairable Faults

• If the product cannot be repaired due to a manufacturing defect, we will issue a store credit equivalent to the price of purchase.
  1. Store credits are non-transferable.
  2. Store credits cannot be exchanged for cash refunds

Are there any limitations to the warranty service?

• We reserve the right to determine what constitutes a manufacturing defect and the outcome of your claim
• Our liability is limited to the repair or store credit as outlined in our policy
• If you no longer reside in your region of purchase, please be aware that July does not cover shipping costs
• July is not liable for any customs fees or charges imposed by the courier
• This warranty is in addition to and does not affect your statutory consumer rights

Important notes about warranty claims:

• Warranty is valid only for the original purchaser
• Proof of purchase is required for all warranty claims
• Warranty is non-transferable
• This warranty is valid only for products purchased during our warehouse sale, between Saturday 28th February & Sunday 1st March, 2026