Saturday 28th February & Sunday March 1, 2026. Our warehouse sale will be available online as well as the below stores:. Items will be discounted up to 50% off regular prices. Please note that discount percentages will vary per item. Selected items a

<h2 id="isPasted">When and where is the warehouse sale taking place?</h2><p>Saturday 28th February &amp; Sunday March 1, 2026.</p><p>Our warehouse sale will be available <strong>online</strong> as well as the below stores:</p><ul><li><strong>Collingwood Store:</strong>69-73 Rupert Street, Collingwood VIC</li><li><strong>Rosebery Engine Yards Store:</strong>115-151 Dunning Avenue, Rosebery NSW</li></ul><h2 id><br></h2><h2 id="what-kind-of-discounts-can-i-expect">What kind of discounts can I expect?</h2><p>Items will be discounted up to 50% off regular prices. Please note that discount percentages will vary per item.&#xA0;</p><h2 id="-1"><br></h2><h2 id="will-all-products-be-available">Will all products be available?</h2><p>Selected items are available during our warehouse sale. All stock is subject to availability, with limited stock available.&#xA0;</p><p>In store warehouse sale items will be sold on a first-come, first-served basis.</p><h2 id="-2"><br></h2><h2 id="can-i-reserve-or-hold-items-in-store">Can I reserve or hold items <strong>in store</strong>?</h2><p>No holds are permitted during the warehouse sale. We operate on a &quot;first in, best dressed&quot; policy.</p><p><br></p><h2 id="isPasted">Can I return or exchange my purchase?</h2><p id="isPasted">All online warehouse sale items are sold as final, and no returns or exchanges will be accepted for change of mind.</p><p>Our online warehouse sale returns policy is strict due to the nature of deeply discounted merchandise.&#xA0;</p><p dir="ltr" id="isPasted"><span style=" text-decoration: none;">You can view the full returns policy&#xA0;<a href="https://help-au.july.com/en-US/1243639-824ef53a9c50419c82258455aaa3906a" rel="noopener noreferrer" target="_blank" id="isPasted"><strong>here</strong></a>.</span></p><p><br></p><h2 id="isPasted">Is there warranty coverage for warehouse sale items?</h2><p>Yes, warehouse sale items do come with warranty coverage, which varies by product type:</p><ul><li><strong>Luggage Warranty:&#xA0;</strong>5 years from the date of purchase<ul><li>Covers manufacturing defects on wheels, zips, handles, nylon compression strap breakages, and specific cracks or breaks in the polycarbonate shell or aluminium bumpers</li></ul></li><li><strong>Travel Bags Warranty:&#xA0;</strong>2 years from the date of purchase<ul><li>Covers manufacturing defects on zips and stitching</li></ul></li><li><strong>Accessories Warranty:</strong>1 year from date of purchase<ul><li>Covers manufacturing defects on zips and stitching</li></ul></li></ul><p dir="ltr"><span style=" text-decoration: none;">Our warehouse sale warranty policy is limited due to the nature of deeply discounted merchandise.&#xA0;</span></p><p dir="ltr"><span style=" text-decoration: none;">You can view the full warranty policy <a href="https://help-au.july.com/en-GB/1243647-01949f2d0cad493793639374e2d9de12" rel="noopener noreferrer" target="_blank" id="isPasted"><strong>here</strong></a>.</span></p><p><br></p><h2 id="any-shopping-tips-for-the-warehouse-sale-online">Any shopping tips for the warehouse sale <strong>online</strong>?</h2><ul id="isPasted"><li>Head to the warehouse sale site early to grab a bargain</li><li>Be sure to check our the product overview &amp; specs when purchasing</li><li>Remember all sales are final and no returns or exchanges for change of mind are permitted. See our full Warehouse Sale returns policy <a href="https://help-au.july.com/en-US/1243639-824ef53a9c50419c82258455aaa3906a" rel="noopener noreferrer" target="_blank"><strong>here</strong></a>.</li><li>Limited warranties available. See our Warehouse Sale warranty policy <a href="https://help-au.july.com/en-GB/1243647-01949f2d0cad493793639374e2d9de12" rel="noopener noreferrer" target="_blank"><strong>here</strong></a>.</li></ul><p><br></p><h2 id="any-shopping-tips-for-the-warehouse-sale-in-store">Any shopping tips for the warehouse sale <strong>in store</strong>?</h2><ul><li>Arrive early for the best selection</li><li>Be prepared to make decisions quickly as popular items sell fast</li><li>Thoroughly inspect all items before purchasing</li><li>Ask staff any questions about product condition before buying</li><li>Remember all sales are final and no returns or exchanges for change of mind are permitted. See our full Warehouse Sale returns policy <a href="https://help-au.july.com/en-US/1243639-824ef53a9c50419c82258455aaa3906a" rel="noopener noreferrer" target="_blank"><strong>here</strong></a>.</li><li id="isPasted">Limited warranties available. See our Warehouse Sale warranty policy <a href="https://help-au.july.com/en-GB/1243647-01949f2d0cad493793639374e2d9de12" rel="noopener noreferrer" target="_blank"><strong>here</strong></a>.</li></ul><p><br></p><hr><p><br></p><h2 id="isPasted" style="text-align: center;">Have a question? Reach out to our team <a href="https://help-au.july.com/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.</h2>

Frequently Asked Questions

Items purchased during our warehouse sale are sold "As Is", with no return for change of mind. This policy is designed to provide clarity about the nature of merchandise sold during our warehouse sale events. Our warehouse sale returns policy is stri

<h2 dir="ltr" id="in-store"><strong>In store</strong></h2><h2 dir="ltr" id="isPasted"><span style="text-decoration:none;">Policy Overview</span></h2><p dir="ltr"><span style="text-decoration:none;">Items purchased during our warehouse sale are sold&#xA0;</span><span style="text-decoration:none;">&quot;As Is&quot;</span><span style="text-decoration:none;">, with no return for change of mind. This policy is designed to provide clarity about the nature of merchandise sold during our warehouse sale events.</span></p><h2 dir="ltr" id><br></h2><h2 dir="ltr" id="conditions-of-sale"><span style="text-decoration:none;">Conditions of Sale</span></h2><ul><li dir="ltr"><span style="text-decoration:none;">All warehouse sale items are sold in their current condition</span></li><li dir="ltr"><span style="text-decoration:none;">Prices reflect the item&apos;s condition, potential imperfections, or status as a discontinued product</span></li><li dir="ltr"><span style="text-decoration:none;">Customers are required to thoroughly inspect items before purchase</span></li></ul><h2 dir="ltr" id="-1"><br></h2><h2 dir="ltr" id="customer-responsibilities"><span style="text-decoration:none;">Customer Responsibilities</span></h2><ul><li dir="ltr"><span style="text-decoration:none;">Carefully examine all items before purchase</span></li><li dir="ltr"><span style="text-decoration:none;">Ask questions about item condition during the sale</span></li><li dir="ltr"><span style="text-decoration:none;">Understand that all sales are final</span></li></ul><h2 dir="ltr" id="-2"><br></h2><h2 dir="ltr" id="refund-and-exchange-policy"><span style="text-decoration:none;">Refund and Exchange Policy</span></h2><ul><li dir="ltr"><span style="text-decoration:none;">No refunds will be issued for change of mind</span></li><li dir="ltr"><span style="text-decoration:none;">No store credit will be provided for change of mind</span></li><li dir="ltr"><span style="text-decoration:none;">No exchanges will be permitted for change of mind</span></li></ul><h2 dir="ltr" id="-3"><br></h2><h2 dir="ltr" id="limitations"><span style="text-decoration:none;">Limitations</span></h2><p dir="ltr"><span style="text-decoration:none;">Our warehouse sale returns policy is strict due to the nature of deeply discounted merchandise. By purchasing during the warehouse sale, customers acknowledge and accept these terms.</span></p><p><br></p><hr><h2 dir="ltr" id="isPasted"><strong>Online</strong></h2><h2 id="isPasted">Policy Overview</h2><p>Items purchased during our online warehouse sale are sold &quot;As Is&quot;, with no return for change of mind. This policy is designed to provide clarity about the nature of merchandise sold during our online warehouse sale events.</p><p><br></p><h2 id="conditions-of-sale-1">Conditions of Sale</h2><ul><li>All online warehouse sale items are sold as final, and no returns or exchanges will be accepted for change of mind</li><li>Prices reflect the item&apos;s limited availability or status as a discontinued product</li><li>Once there is no remaining stock of an item, these will not be available again for purchase.</li></ul><p><br></p><h2 id="customer-responsibilities-1">Customer Responsibilities</h2><ul><li>Carefully review all product descriptions, images, and notes provided on the listing</li><li>Contact our team before placing your order if you have any questions about an item</li><li>Understand that all sales are final, and no returns or exchanges will be accepted for change of mind</li><li>If there has been an issue with the delivery, customers must advise July within 15 days of receipt</li></ul><p><br></p><h2 id="refund-and-exchange-policy-1">Refund and Exchange Policy</h2><ul><li>No refunds will be issued for change of mind</li><li>No store credit will be provided for change of mind</li><li>No exchanges will be permitted for change of mind</li></ul><p><br></p><h2 id="limitations-1">Limitations</h2><p>Our online warehouse sale returns policy is strict due to the nature of deeply discounted merchandise. By purchasing during the online warehouse sale, customers acknowledge and accept these terms.</p>

Returns Policy

Yes, warehouse sale items do come with warranty coverage, which varies by product type:. Our warehouse sale warranty policy is strict due to the nature of deeply discounted merchandise. By purchasing during the warehouse sale, customers acknowledge a

<h2 id="isPasted">Is there warranty coverage for warehouse sale items?</h2><p>Yes, warehouse sale items do come with warranty coverage, which varies by product type:</p><ul><li><strong>Luggage Warranty:&#xA0;</strong>5 years from the date of purchase<ul><li>Covers manufacturing defects on wheels, zips, handles, nylon compression strap breakages, and specific cracks or breaks in the polycarbonate shell or aluminium bumpers</li></ul></li><li><strong>Travel Bags Warranty:&#xA0;</strong>2 years from the date of purchase<ul><li>Covers manufacturing defects on zips and stitching</li></ul></li><li><strong id="isPasted">Accessories Warranty:</strong>1 year from date of purchase<ul><li>Covers manufacturing defects on zips and stitching</li></ul></li></ul><p dir="ltr" id="isPasted"><span style="text-decoration:none;">Our warehouse sale warranty policy is strict due to the nature of deeply discounted merchandise. By purchasing during the warehouse sale, customers acknowledge and accept these terms.</span></p><hr><p><br></p><h2 id="what-is-not-covered-by-the-warranty">What is <strong>NOT</strong> covered by the warranty?</h2><p>Our warranty explicitly does <strong>NOT</strong> cover:</p><ul><li>Cosmetic damage</li><li>Scuffs and scratches</li><li>General wear and tear</li><li>Misuse of product</li><li>Damage caused by airlines or transportation</li><li>Damage from improper handling or storage</li><li>Normal aging of materials</li><li>Unauthorised repairs</li><li>Damage from environmental factors</li><li>Incidents outside of manufacturing defects</li></ul><p><br></p><hr><h2 dir="ltr" id><br></h2><h2 dir="ltr" id="isPasted"><span style="text-decoration:none;">Warranty Service Process</span></h2><p dir="ltr" id="isPasted">Repair of Repairable Faults</p><ul><li>For manufacturing defects that can be repaired, we will:<ol><li>Assess the product thoroughly</li><li>Provide a complimentary repair of the component</li></ol></li><li>Repair service is subject to our technical team&apos;s evaluation</li></ul><p dir="ltr">Non-Repairable Faults</p><ul><li dir="ltr">If the product cannot be repaired due to a manufacturing defect, we will issue a store credit equivalent to the price of purchase.<ol><li dir="ltr">Store credits are non-transferable.</li><li dir="ltr">Store credits cannot be exchanged for cash refunds</li></ol></li></ul><p><br></p><hr><h2 id="-1"><br></h2><h2 id="are-there-any-limitations-to-the-warranty-service">Are there any limitations to the warranty service?</h2><ul><li>We reserve the right to determine what constitutes a manufacturing defect and the outcome of your claim</li><li>Our liability is limited to the repair or store credit as outlined in our policy</li><li>If you no longer reside in your region of purchase, please be aware that July does not cover shipping costs</li><li>July is not liable for any customs fees or charges imposed by the courier</li><li>This warranty is in addition to and does not affect your statutory consumer rights</li></ul><p><br></p><hr><p><br></p><p id="isPasted"><strong>Important notes about warranty claims:</strong></p><ul><li>Warranty is valid only for the original purchaser</li><li>Proof of purchase is required for all warranty claims</li><li>Warranty is non-transferable</li><li>This warranty is valid only for products purchased during our warehouse sale, between Saturday 28th February &amp; Sunday 1st March, 2026</li></ul>

Warranty Policy

These Terms and Conditions ('Terms') apply to all purchases made during the July Warehouse Sale ('Sale'), whether in-store or online. By participating in the Sale, you agree to be bound by these Terms. The Sale runs for a limited time only:. The Sale

<h2 dir="ltr" style="line-height: 1.15;" id="1-general">1. General</h2><p dir="ltr" style="line-height: 1.15;"><span style="font-size: 14px;">These Terms and Conditions (&apos;Terms&apos;) apply to all purchases made during the July Warehouse Sale (&apos;Sale&apos;), whether in-store or online. By participating in the Sale, you agree to be bound by these Terms.</span></p><hr><h2 dir="ltr" id="2-sale-period--participating-locations">2. Sale Period &amp; Participating Locations</h2><p dir="ltr"><span style="font-size: 14px;">The Sale runs for a limited time only:</span></p><ul><li style="font-size: 14px;">Saturday 28 February 2026</li><li style="font-size: 14px;">Sunday 1 March 2026</li></ul><p dir="ltr"><span style="font-size: 14px;">The Sale is available through the following channels:</span></p><ul><li dir="ltr" style="font-size: 14px;">Online at <a data-fr-linked="true" href="http://warehouse.july.com/" id="isPasted" target="_self">warehouse.july.com</a></li><li dir="ltr" style="font-size: 14px;">Collingwood Store &#x2014; 69&#x2013;73 Rupert Street, Collingwood VIC</li><li dir="ltr" style="font-size: 14px;">Rosebery Engine Yards Store &#x2014; 115&#x2013;151 Dunning Avenue, Rosebery NSW</li></ul><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">Only the above locations and the July website are participating in the Warehouse Sale. No other July stores or retail partners are included unless otherwise communicated by July.</span></p><hr><h2 dir="ltr" id="3-pricing--discounts">3. Pricing &amp; Discounts</h2><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">Selected items are available at discounted prices of up to 50% off regular retail pricing. Discount percentages vary per item. All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable.</span></p><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">Discounted Warehouse Sale prices cannot be combined with any other promotional codes, offers, or discount schemes unless expressly stated by July.</span></p><hr><h2 dir="ltr" id="4-product-availability">4. Product Availability</h2><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">The Warehouse Sale features selected items only. Not all July products are available during the Sale. All stock is subject to availability and may sell out without prior notice.</span></p><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">In-store Warehouse Sale items are sold on a strictly first-come, first-served basis. No holds, reservations, or layby arrangements are permitted for Warehouse Sale items.</span></p><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">Online stock is allocated on a first-checkout, first-served basis. Adding an item to your cart does not guarantee availability; stock is confirmed only upon completion of payment.</span></p><hr><h2 dir="ltr" id="5-returns--exchanges">5. Returns &amp; Exchanges</h2><h3 dir="ltr" id="51-change-of-mind"><span style="font-size: 16px;">5.1 Change of Mind</span></h3><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">All Warehouse Sale purchases are final. July does not accept returns or exchanges for change of mind on any Warehouse Sale items, whether purchased in-store or online. Please choose carefully before completing your purchase.</span></p><h3 dir="ltr" id="52-faulty-or-defective-items"><span style="font-size: 16px;">5.2 Faulty or Defective Items</span></h3><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">Your rights under the Australian Consumer Law (ACL) are not excluded, restricted, or modified by these Terms. If a product has a major failure under the ACL, please contact July&apos;s customer care team if you believe your item has a genuine manufacturing defect.</span></p><hr><h2 dir="ltr" id="6-warranty">6. Warranty</h2><h3 dir="ltr" id="61-warranty-coverage"><span style="font-size: 16px;">6.1 Warranty Coverage</span></h3><p dir="ltr"><span style="font-size: 14px;">Warehouse Sale items are covered by a limited warranty from the date of purchase, as follows:</span></p><ul><li style="font-size: 14px;">Luggage: 5 years &#x2014; covers manufacturing defects on wheels, zips, handles, nylon compression strap breakages, and specific cracks or breaks to the polycarbonate shell or aluminium bumpers.</li><li style="font-size: 14px;">Travel Bags: 2 years &#x2014; covers manufacturing defects on zips and stitching.</li><li style="font-size: 14px;">Accessories: 1 year &#x2014; covers manufacturing defects on zips and stitching.</li></ul><h3 dir="ltr" id="62-what-is-not-covered"><span style="font-size: 16px;">6.2 What Is Not Covered</span></h3><p dir="ltr"><span style="font-size: 14px;">The warranty does not cover:</span></p><ul><li dir="ltr" style="font-size: 14px;">Cosmetic damage, scuffs, and scratches</li><li dir="ltr" style="font-size: 14px;">General wear and tear</li><li dir="ltr" style="font-size: 14px;">Misuse of the product</li><li dir="ltr" style="font-size: 14px;">Damage caused by airlines or transportation</li><li dir="ltr" style="font-size: 14px;">Damage from improper handling or storage</li><li dir="ltr" style="font-size: 14px;">Normal aging of materials</li><li dir="ltr" style="font-size: 14px;">Unauthorised repairs or modifications</li><li dir="ltr" style="font-size: 14px;">Damage from environmental factors</li><li dir="ltr" style="font-size: 14px;">Any defect or damage not arising from manufacturing</li></ul><h3 dir="ltr" id="63-warranty-service-process"><span style="font-size: 16px;">6.3 Warranty Service Process</span></h3><p dir="ltr"><span style="font-size: 14px;">For claims involving repairable manufacturing defects, July will assess the product and, if the defect is confirmed, provide a complimentary repair of the affected component. The outcome of any assessment is at the sole discretion of July&apos;s technical team.</span></p><p dir="ltr"><span style="font-size: 14px;">If a confirmed manufacturing defect cannot be repaired, July will issue a store credit to the value of the original purchase price. Store credits are non-transferable and cannot be exchanged for a cash refund.</span></p><h3 dir="ltr" id="64-warranty-conditions"><span style="font-size: 16px;">6.4 Warranty Conditions</span></h3><ul><li>Warranty is valid only for the original purchaser.</li><li style="font-size: 14px;">Proof of purchase is required for all warranty claims.</li><li style="font-size: 14px;">The warranty is non-transferable.</li><li style="font-size: 14px;">This warranty applies only to items purchased during the Warehouse Sale (28 February &#x2013; 1 March 2026).</li><li style="font-size: 14px;">If you no longer reside in the region of purchase, July does not cover return shipping costs.</li><li style="font-size: 14px;">July is not liable for any customs fees or courier charges incurred in connection with a warranty claim.</li></ul><p dir="ltr"><span style="font-size: 16px;">This warranty is in addition to and does not affect your rights under the Australian Consumer Law.</span></p><hr><h2 dir="ltr" id="7-online-orders">7. Online Orders</h2><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">Online orders are subject to July&apos;s standard checkout terms. Once an order is confirmed and payment is processed, the sale is final in accordance with Section 5 of these Terms.</span></p><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">July recommends reviewing product overviews and specifications carefully prior to purchase, as returns and exchanges for change of mind are not available for Warehouse Sale items.</span></p><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">Delivery timeframes and shipping costs for online Warehouse Sale orders are as set out at checkout and are subject to carrier availability.</span></p><hr><h2 dir="ltr" id="8-in-store-purchases">8. In-Store Purchases</h2><p dir="ltr"><span style="font-size: 14px;">In-store Warehouse Sale items are sold as displayed. Customers are encouraged to:</span></p><ul><li style="font-size: 14px;">Arrive early for the best selection.</li><li style="font-size: 14px;">Inspect all items thoroughly before purchasing.</li><li style="font-size: 14px;">Ask July staff about the condition of any item prior to purchase.</li></ul><p dir="ltr"><span style="font-size: 14px;">No holds are permitted. July operates a strictly &apos;first in, best dressed&apos; policy for all in-store Warehouse Sale items.</span></p><hr><h2 dir="ltr" id="9-australian-consumer-law">9. Australian Consumer Law</h2><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">Nothing in these Terms limits, excludes, or modifies any rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded or modified, including consumer guarantees relating to goods being of acceptable quality, fit for purpose, and matching their description.</span></p><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">Where July is required by law to offer a remedy, July will do so in accordance with its obligations under the ACL.</span></p><hr><h2 dir="ltr" id="10-limitation-of-liability">10. Limitation of Liability</h2><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">To the extent permitted by law, July&apos;s liability in connection with Warehouse Sale purchases is limited to the repair of repairable faults or the issuance of a store credit as described in these Terms. July is not liable for any indirect, consequential, incidental, or special loss or damage arising from or in connection with a Warehouse Sale purchase.</span></p><hr><h2 dir="ltr" id="11-changes-to-these-terms">11. Changes to These Terms</h2><p dir="ltr" style="line-height: 1.15;"><span style="text-decoration: none; font-size: 14px;">July reserves the right to amend these Terms at any time. Updated Terms will be published on July&apos;s website and help centre. Continued participation in the Sale after any such update constitutes acceptance of the revised Terms.</span></p><hr><h2 dir="ltr" id="12-contact">12. Contact</h2><p dir="ltr"><span style="font-size: 14px;">For questions about the Warehouse Sale, warranty claims, or your consumer rights, please contact July&apos;s customer care team via:</span></p><ul><li dir="ltr" style="font-size: 14px;">Help Centre: help-au.july.com</li><li dir="ltr" style="font-size: 14px;">In-store at any participating Warehouse Sale location during the Sale period</li></ul>

Warehouse Sale - Terms & Conditions

Our Customer Happiness Team is on standby, ready to help with any of your online order queries.

Our Customer Happiness Team is always happy to assist.

Lodge a contact request here, and our team will respond within 24 hours.

Feel free to call into one of our stores.

Shop

About Us

Visit Us

Contact Us

July - Help Centre (AU)

July Warehouse Sale - Terms of Service

Promotions

Is this available in-store?

Sustainability at July

Where can I buy July products?

How can I get in contact with you?

Do you work with influencers or are you open to collaboration?

Subscribe to our Newsletter!

Say Hi

How do I "Set & Save"?

Do you ever go on sale?

Do you have any discount codes?

Bundles and Promotions.

When will this be back in stock?

What does "All Gone" mean?

How long are "Limited Editions" available for?

All gone? When is this coming back into stock?

Do you have Gift Cards available?

Will my gift recepient be covered by your warranty?

I'm sending as a gift! Can you please ensure there is no receipt?

Can you include a note with my order? I'm sending this as a gift.

Giving the gift of July.

General

Where can I find my tax-receipt?

Where can I find my tracking number?

What if my order hasn't arrived?

Where can I find my order details?

When will I receive my personalised order?

Pre-Order Information

I'd like to follow up on my order.

What are my payment options?

Do you accept "Buy Now, Pay Later"?

I can't select "Afterpay" as a payment method.

Ordered the wrong item? Need to make changes?

I need to change my personalisation details!

How do I cancel my order?

I need to make changes to my order!

Order Support

How do I personalise my item?

How long does personalisation take?

Why can't I personalise this item?

Can I return or exchange my personalised items?

Is personalisation easy to remove?

Why is personalisation not available on some items?

Personalisation

I've received my order but some items are missing.

Peak Season Shipping Information

I need to receive my order before December 25th. When is the last date I can order?

How long will it take to deliver?

How much does shipping cost?

Do you ship to PO Boxes and Parcel Lockers?

How long will it take my order to be dispatched?

Can you expedite my order?

When will I receive my order?

What is Premium Package Protection?

My order appears to have been lost!

My order was damaged in transit!

How do I lodge a claim with Premium Package Protection?

What happens if my Premium Package Protection claim is approved?

What if my order is lost or damaged during transit?

Shipping

What is the 100 Day Returns Policy?

Set and Promotional Returns

How long will it take to receive my refund?

Promotional Returns Policy

How do I return or exchange my order online?

I don't have the box anymore.

Can I return my online order to one of your stores?

How will my order be refunded?

I submitted a return request, how long will it take to refund/exchange?

RETURNING YOUR JULY WITH CASESAFE™?

How do I return my order?

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Product Warranty - Limited Edition

Travel Bags - Limited 5 Year Warranty

Accessories - Limited 2 Year Warranty

Ancillary Item - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Wayfarer Collection - Limited 2 Year Warranty

Limited Edition Everyday Tote - Limited 2 Year Warranty

Luggage Covers - Limited 1 Year Warranty

Repair Policy

Product Warranties

Is July's luggage within Airline Standards?

What is the difference between each Carry On?

What is the difference between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

Does July have a contact number?

Power Bank Safety

Is the power bank CCC certified?

Commonly Asked Questions

How do I store my luggage?

Can I remove scuffs from my luggage?

How do I clean my Everyday Tote?

How do I clean the Carry All Range?

Can I wash the packing cells?

How do I protect my luggage?

How to Take Care of Suede Juliette

How do I clean my Everyday Vacation Tote?

How Do I Take Care of the Carrier Range?

How do I take care of the Wayfarer Collection?

Care & Storage

Getting Started with the Classics

Setting Up Your Classic Lock

The Power Bank.

Care Instructions

Warranty Information

The SnapSleeve (Pro Only)

Classic

An Introduction to your Trunks

Setting Up Your Trunk Locks

Trunks

An Introduction to The Light Family

Setting Up Your Light Lock

Light

Care Instructions - Everyday Range

Everyday, Carry All, and Daybreak Range

Care Instructions - Packing Cells

Warranty Information - Small Leather Goods

Accessories

Getting Started

Boxing Day Offer - Save up to $240.00

Black Friday 2025 - Early Access

What is your Black Friday Promotion?

20% off Light Collection - 21/11/2025 to 23/11/2025

Black Friday - 2025

What is CaseSafe™?

July with CaseSafe™ - FAQ's

CaseSafe™ Privacy

CaseSafe™