July - Help Centre (AU) logo
July - Help Centre (AU) logo

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Returns & Exchanges

What is the 100 Day Returns Policy?

We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if for whatever reason you decide that this is not the product for you, send it back to us within 100 days of placing your order and we’ll reimburse y

How do I return my order?

How do I return or exchange my order online?. If you decide that your July product isn’t for you, you can return or exchange it subject to the conditions of the 100 day returns policy. In order to streamline the process, please include photographs sh

Can I return my order to one of your stores?

If you decide that your July product isn’t for you, you can return or exchange your order within 100 days, at any of our retail stores. Please note, the product must meet the guidelines listed in our Return & Exchange Policy. CAN I RETURN MY ONLINE O

Set and Promotional Returns

SET & SAVE RETURNS. The Set & Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you’ll be returning. This is a non-adjusta