We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if for whatever reason you decide that this is not the product for you, send it back to us within 100 days of placing your order and we’ll reimburse y

We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if for whatever reason you decide that this is not the product for you, send it back to us within 100 days of placing your order and we&#x2019;ll reimburse you to the original payment method, as long as the product(s) meet the conditions set out in this policy. The products must be unused, in their original condition and in their original packaging.The 100-day returns policy does not apply for the following:<ul><li style="color: rgb(0, 0, 0); font-family: Inter;">Used items - products must be unused, in their original condition and in their original packaging</li><li style="color: rgb(0, 0, 0); font-family: Inter;">Personalised items - these are bespoke items and cannot be returned or exchanged</li><li style="color: rgb(0, 0, 0); font-family: Inter;">You have already returned the item once previously (an item can be returned once per order)</li><li style="color: rgb(0, 0, 0); font-family: Inter;">You have ordered 20 or more individual items, or you purchased more than 50 items within a 6 month period (applies to both individual and corporate customers)</li><li style="color: rgb(0, 0, 0); font-family: Inter;">The order was purchased during a promotion where T &amp; C&apos;s specified that the item is excluded from the returns policy</li><li style="color: rgb(0, 0, 0); font-family: Inter;">Selected Limited Edition items where it is indicated that it is not eligible for 100 Day Returns.</li><li style="color: rgb(0, 0, 0); font-family: Inter;">CaseSafe&#x2122; products that are currently paired and connected to an existing device.</li></ul> The 100 day returns policy does not impact your product&#x2019;s warranty. All our products are made to last. We offer a complimentary limited Lifetime Warranty for luggage and 5 year warranty for travel bags and accessories on manufacturing faults.If you have purchased your order from outside our regular shipping regions and wish to return your product, you will have to cover the shipping costs.&#xA0;Please note: Refunds will incur a return fee of 10% of the item/s cost.&#xA0;This will be deducted from the final refund. Please nest items where possible (ie. Carry All Backpack nested inside of Carry On). Be sure to include dust bags for each item.*If your item has arrive damaged, please contact our team through our&#xA0;<a href="https://help-au.july.com/en-GB/contact" rel="noopener noreferrer" target="_blank">Contact Us Form</a>. Please do not proceed through our returns portal.*&#xA0;RETURNING YOUR JULY WITH CASESAFE&#x2122;?All July with CaseSafe products must be returned with the battery tab intact and unpaired from any devices.If this item has been previously paired with your iOS or Android device, kindly ensure that you have unpaired the device and removed from your account. This can be done via the Apple &quot;Find My&quot; and Google &quot;Find Hub&quot; apps.Kindly note that penalties may apply to CaseSafe items that have been returned without unpairing. IS PACKAGING REQUIRED?July requires all returns &amp; exchanges items to be re-packaged in either it&apos;s original packaging or any form of packaging that will protect the item. If the returned item is not packaged accordingly, July reserves the right to withdraw the order for refund or exchange.&#xA0; COMPLIMENTARY PROMOTIONAL ITEMS.Items obtained via promotional prizes or giveaways are not eligible for return or exchange for other product variants or items of similar value.If deciding to return your order which included any complimentary items obtained via promotion, prizes or giveaways, these must be returned with the entirety of your order. If these are not returned, then the value of these items will be deducted from your total refund. To return your product, please click&#xA0;<a href="https://checkout.july.com/apps/redo/returns-portal/login" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;

What is the 100 Day Returns Policy?

SET & SAVE RETURNS. The Set & Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you’ll be returning. This is a non-adjusta

SET &amp; SAVE RETURNSThe Set &amp; Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you&#x2019;ll be returning. This is a non-adjustable amount.&#xA0; BUNDLE &amp; SAVE RETURNSThe Bundle &amp; Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you&#x2019;ll be returning. This is a non-adjustable amount.&#xA0; If you wish to return your July order, please click&#xA0;<a href="https://checkout.july.com/apps/redo/returns-portal/login" rel="noopener noreferrer" target="_blank">here</a>.

Set and Promotional Returns

Kindly allow 3-5 business days from refund issue date for the funds to show in your account depending on your bank. If you opted for an exchange or store credit, this will be processed once your return has been approved!. Orders returned in-store wil

<h4 id="if-returning-your-order-online-via-redo">If returning your order online via ReDo.</h4><h4 id="once-your-order-arrives-back-into-our-facility-kindly-allow-5-business-days-for-our-team-to-confirm-the-condition-of-your-return-once-confirmed-our-team-will-issue-your-refunded-with-applicable-fees-deducted">Once your order arrives back into our facility kindly allow 5 business days for our team to confirm the condition of your return. Once confirmed, our team will issue your refunded with applicable fees deducted.</h4>Kindly allow 3-5 business days from refund issue date for the funds to show in your account depending on your bank.If you opted for an exchange or store credit, this will be processed once your return has been approved!<h4 id="if-returning-your-order-in-store">If returning your order in-store.</h4>Orders returned in-store will not incur a return fee.Kindly allow 3-5 business days from refund issue date for the funds to show in your account depending on your bank.

How long will it take to receive my refund?

If purchasing during a promotion with this policy*, you agree to the below conditions. If you change your mind, you have 14 days from the day after receiving your order to return your order. Items must meet the conditions below:. Items must be unused

If purchasing during a promotion with this policy*, you agree to the below conditions.If you change your mind, you have 14 days from the day after receiving your order to return your order. Items must meet the conditions below:<ul><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;">Items must be unused, and in resalable condition.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;">Items must be returned with original packaging intact</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;">Items must be unpersonalised. These are bespoke products created just for you</li></ul> Faulty or Incorrect ItemsIf your item is faulty, damaged, or not as described, you have 30 days to return it for a refund. After this period, we may offer a repair or replacement in line with our warranty policies.How to ReturnYou can request a return postage label by <a href="https://linktr.ee/julyreturns" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">selecting your region here</a>. Please note that photo evidence will need to be provided. Please note: Refunds will incur a return fee of 10% of the item/s cost.&#xA0;This will be deducted from the final refund. Please nest items where possible (ie. Carry All Backpack nested inside of Carry On). Be sure to include dust bags for each item. *This policy applies to the Weekend Flash sale of up to <a href="http://july.com/au/black-friday-travel-bags/" target="_blank" rel="noopener noreferrer">25% off select Travel Bags</a>. This offer is valid from 14 November to 16 November 2025, 11:59pm AEDT.

Promotional Returns Policy

How do I return my order?

Our Customer Happiness Team is on standby, ready to help with any of your online order queries.

Our Customer Happiness Team is always happy to assist.

Lodge a contact request here, and our team will respond within 24 hours.

Feel free to call into one of our stores.

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July - Help Centre (AU)