July - Help Centre (AU) logo
July - Help Centre (AU) logo

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How do I return my order?

How do I return or exchange my order online?

If you decide that your July product isn’t for you, you can return or exchange it subject to the conditions of the 100 day returns policy. In order to streamline the process, please include photographs showing the item is unused and with its original

I don't have the box anymore.

July requires all returns & exchanges items to be re-packaged in either it's original packaging or any form of packaging that will protect the item. If the returned item is not packaged accordingly, July reserves the right to withdraw the order for r

Can I return my online order to one of your stores?

If you purchased your order online, you can return or exchange your item to one of our retail stores as long as the order meets the conditions of our Return & Exchange Policy. Feel free to view a list of our available stores in Australia by clicking

How will my order be refunded?

There are two different ways to receive your refund through loop, refund directly via the original purchase method or receive a July Gift Card for the amount. This will be provided once the item has been received and quality checked by our returns te

I submitted a return request, how long will it take to refund/exchange?

Once you have lodged you return request via our returns portal, you will be provided with a returns postage label to send the item back to our HQ in Melbourne. Please see below for further instructions. Returned items will then be assessed and your r