HOW DO 100-DAY RETURNS WORK?. We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if for whatever reason you decide that this is not the product for you, send it back to us within 100 days of placing yo

HOW DO 100-DAY RETURNS WORK?We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if for whatever reason you decide that this is not the product for you, send it back to us within 100 days of placing your order and we&#x2019;ll reimburse you to the original payment method, as long as the product(s) meet the conditions set out in this policy. The products must be unused, in their original condition and in their original packaging. The 100-day returns policy does not apply for the following:<ul><li style="color: rgb(0, 0, 0);">Used items - products must be unused, in their original condition and in their original packaging</li><li style="color: rgb(0, 0, 0);">Personalised items - these are bespoke items and cannot be returned or exchanged</li><li style="color: rgb(0, 0, 0);">You have already returned the item once previously (an item can be returned once per order)</li><li style="color: rgb(0, 0, 0);">You have ordered 20 or more individual items, or you purchased more than 50 items within a 6 month period (applies to both individual and corporate customers)</li></ul> The 100 day returns policy does not impact your product&#x2019;s warranty. All our products are made to last. We offer a complimentary limited Lifetime Warranty for luggage and 5 year warranty for travel bags and accessories on manufacturing faults.July will cover the costs for any returns and exchanges within Australia, United Kingdom, and New Zealand.&#xA0;If you have purchased your order from outside our regular shipping regions and wish to return your product, you will have to cover the shipping costs.&#xA0; IS PACKAGING REQUIRED?July requires all returns &amp; exchanges items to be re-packaged in either it&apos;s original packaging or any form of packaging that will protect the item. If the returned item is not packaged accordingly, July reserves the right to withdraw the order for refund or exchange.&#xA0;

What is the 100 Day Returns Policy?

SET & SAVE RETURNS. The Set & Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you’ll be returning. This is a non-adjusta

SET &amp; SAVE RETURNSThe Set &amp; Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you&#x2019;ll be returning. This is a non-adjustable amount.&#xA0; BUNDLE &amp; SAVE RETURNSDuring Bundle &amp; Save promotions, a $50 restocking fee will be deducted from your final refund. This will be communicated to you during your purchase.&#xA0;

Set & Promotional Returns

Get in touch with our Customer Happiness Team.

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July - Help Centre (AU)

Returns & Exchanges

General

Order Support

How do I personalise my item?

How long does personalisation take?

Why can't I personalise this item?

Can I return or exchange my personalised items?

Is personalisation easy to remove?

Personalisation

Where's the rest of my order?

Order Delivery

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Bags & Accessories - Limited 5 Year Warranty

Small Leather Goods - Limited 2 Year Warranty

Ancillary Item - Limited 2 Year Warranty (DRAFT)

How do I submit a warranty claim?

Product Warranties

Is July's luggage within Airline Standards?

What's the difference between each Carry On?

What's the difference between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

Commonly Asked Questions

Can I remove scuffs from my luggage?

How do I clean the Carry All range?

Care & Storage

Getting Started with the Classics

Setting Up Your Locks.

The Power Bank.

Care Instructions

Warranty Information

Classic

An Introduction to Your Trunks

Setting Up Your Trunk Locks

Trunks

An Introduction to The Light Family

Light

Getting Started

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